Banking & insurance learning solutions
DOKENT helps financial institutions strengthen compliance, risk, cybersecurity, customer experience and talent development across global networks.
Responding to regulatory and business pressures
Financial players face accelerated regulatory change, digital competition and heightened customer expectations. We mobilise sector experts to deliver learning journeys that translate strategic priorities into daily practice.
Our teams operate across private banking, retail networks, insurance groups, fintechs and payment providers.
Key topics
Programmes designed for your teams
Regulation & compliance
LCB/FT, sanctions, ESG regulation, MiFID II, Basel III/IV, prudential governance and compliance monitoring.
Risk management
Operational, credit, market and IT risk, KRI dashboards, stress testing and crisis simulations.
Cybersecurity & resilience
ISO 27001, SOC operations, incident response, cloud security, secure data management and awareness for all branches.
Client relationship & advisory
Consultative selling, wealth advisory, omnichannel experience and customer protection best practices.
Digital productivity
Automation, data literacy, AI use cases for front & back-office, digital workplace mastery and analytics adoption.
Leadership & culture
Leading remote teams, agile leadership, inclusive management and transformation coaching for managers.
European banking group
Rollout of a blended compliance academy across 8 countries combining e-learning, workshops, scenario-based assessments and Konosys reporting to regulators.
- 12,000 staff trained in 4 languages within 12 months
- Audit findings reduced by 35% on targeted processes
- Net promoter score +18 points on client advisory excellence
Let's build your sector-specific academy
Share your priorities-regulatory, commercial or digital-and we will co-design a programme that elevates every branch, desk and headquarters team.